Frequently Asked Questions
How are the cookies shipped?
The cookies are shipped in USPS medium flat rate boxes. I find them reliable, tracked and fast! Which when it comes to right out of the oven baked cookies FAST matters! Typically your cookies arrive within 2 business days. I have had local folks receive next day, whereas my friends across the country it could take 2-3 days.
Do you make gluten-free cookies?
Oh, I wish, and hope to someday! I have two in my household that are GF and vegan, so I’m aware of the need! I’d need a gluten-free commercial kitchen, which I don’t have at this time.
Why two dozen? Can't I choose how many to ship?
Two dozen cookies because sharing is good! Well, that and to be quite honest two dozen fits perfectly in the gift box! And the gift box fits perfectly in the USPS medium flat rate box. I love that, and your recipient will too!
How are the cookies packaged?
The two dozen cookies are wrapped six at a time in food grade cello bags and then sealed with raffia (’cause I need to keep the air out and they need to look cute :-). The four bags of six cookies are then placed in a white gift box and supported with shredded crinkle kraft to ensure a smooth ride. A personal note is then placed inside and then the box is taped up and tied with a satin dark brown ribbon. The box fits snuggly in the USPS box which gives the cookies added protection.
When do you ship?
Since most of my recipients are college students, I try to mail early in the week so they have time to get to the mail room before the weekend. I also do my best to ship before any school Holidays. If you have a special requested date, please let me know via email and I’ll do my best to accommodate you.
What if my recipient moves?
Folks move, especially college kids! No worries, just email firstname.lastname@example.org with the new address and I’ll take care of the rest.
Are the cookies fresh, and how long will they keep?
Yes! I make sure all cookies are baked and shipped the same day! They are in food grade cello bags so they stay fresh. Most are consumed immediately by the recipient and friends, but they also freeze really well! I’d say eat within a few days of receiving or freeze. Honestly, though I have only heard stories from students who they wish they had more.
What if I need to cancel my order at some point during the year?
Oh no! Peggy will cry if you cancel your order. But we understand that life happens. If you wish to cancel your subscription, you must do so from your PayPal account. Go to Settings, click Payments, under “Preapproved payments”, click Manage preapproved payments. Select Cookiecarts, click cancel, then email email@example.com so cookies are not shipped.